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Teachers Subjects Parents Resources About About Sumdog Help Blog Careers Contact us Log in Sign up free English (US) English (GB) -- Frequently Asked Questions -- Help with Sumdog About Sumdog Educational What subjects and age range does Sumdog cover? What standards does Sumdog cover? Is Sumdog research based? What grade/year levels does Sumdog cover? Can tutors and homeschoolers use Sumdog? Learning with Games What games are there? Sumdog Warm Up Sumdog New Features ★ NEW: Multiplication Tables Challenge ★ New Schools: Set up class ★ Which games are free? Game news Technical Support Supported devices, browsers and operating systems Updating the Sumdog app Common errors and solutions What is whitelisting? Why won't Sumdog work on my computer? Why does Sumdog show someone else's account? Teachers Get Started How to create a teacher account and join a school Your Teacher Dashboard My Account How can I change my email or account details? I forgot my password or username Can I change my password? How can I edit the types of communication I receive from Sumdog? A teacher has invited me to join their school, but I am already part of another school account School Account Why do I need to be approved to join the school? I sent a join request but have not yet been approved, why? How can I change the standards/curriculum on my school account? I requested to join the wrong school I have moved schools, how can I update my account? Sumdog Contest Sumdog Math Contest - How to Enter and Take Part What Type of Questions Will be Asked During the Contest? Contest Leaderboard and How Are Contest Scores Calculated? How Can I Remove my Class from a Contest? Contest Prizes and Redemption Other Common Sumdog Contest Questions (Teacher) Managing your Sumdog School Account Managing Teachers in the School How can I reject/approve a teacher requesting to join the school? Can I invite a teacher to join Sumdog? I need to remove a teacher who is no longer at my school. I am the school admin, how do I control the account? How can I assign/remove a teacher from a class? Controlling your School Settings Where are the School Settings? What can be controlled under School setting? What can I edit on the School details? Can I change my school hours? Controlling your school's Standard/Curriculum What is Reorder skills? Subscriptions How do I order a school subscription? Getting started with your subscription Do I need to assign subscriptions once purchased? How can I move my class subscription? How will I know what subscription my school has and the expiry? (Teacher) Managing Students Adding and Removing Students What happens to removed students? How do I add multiple students to Sumdog? How do I add a student to Sumdog or my class? How do I add a student who already has a Sumdog account? How do I remove students? I've accidentally removed a student from my school, what do I do? Updating Student Details What will happen at the start of the new school year? Can students use the same account each year? How do I set my students' grade/year group? What should I do when a student moves school? What should I do with duplicate student accounts? Student Login How do students access Sumdog? How do students play Sumdog at home? How can I change multiple students' login details? How can I change one student's username and password? Where can I view/print my students' login details? Why can't I use one login for the whole class? Classes ★ How do I create a class? What are classes? How do I edit my class name? How do I delete a class? How do I add/remove a teacher from a class? How do I move students between classes? See all 8 articles Groups Can I search for students in groups? Can students be in multiple groups? What are groups? How to create a group How do I move students between groups? What is the difference between classes and groups? See all 7 articles Managing Classes/Groups How can I set a min/max grade/year level for my students? How can I open/close the House for my class? How can I change which class/group is displayed? How can I control what my class is working on? I want a certificate to print for my students. (Teacher) Setting Work Subjects How can I restrict my students to a particular subject? How can I change what subject is displayed on my dashboard? Sumdog Spelling Sumdog Reading Diagnostic Test What is the diagnostic test? How and when will the students take the diagnostic test? Where can I view the diagnostic test results? What do the diagnostic test results mean? How do I re-run the diagnostic test? Training Mode What is Training mode? How can I restrict them to only work on Training? Can students choose their own skills while in Training mode? How can students choose to practice a specific skill? Tables Mode What is Tables mode? How can my students select Tables? How can I view my students progress in Tables? How can I restrict my students to Tables? Assessment What is a Sumdog Assessment? How do I create an Assessment? How do students take an assessment? How can I view the Assessment result? Can I share my assessment with another teacher? Can I restrict my students to only work on the Assessment? See all 7 articles Challenges What are Sumdog Challenges? How do I set up a Challenge? How do my students take a Challenge? How do I view the results from a Challenge? Can I restrict my students to only work on the Challenge? Competitions What are Sumdog Competitions? How do I set up a competition? How can I create competition teams? Can I restrict my students to only work on the Competition? (Teacher) Viewing Reports Dashboard Data How can I change which data I'm show on the dashboard? Student Report Card How can I know what my students are working on? What is the Proficiency chart? What is the Proficiency Report? Class Report How do I view Class Reports What metrics will Sumdog's class reports show me? How can I see how much time my students spend on Sumdog? Administrator/School Leader Toolkit What do Sumdog's administrator reports show me? How do I view administrator reports? Hard skill report Activity by week Activity summary Students on level See all 9 articles Sumdog Parents and Family Accounts Why use Sumdog Family What is Sumdog? What is the benefit of having a parent account? Is there a cost? Parent Account How do I create a parent account? I forgot my password or username How can I change my email or account details? How can I edit the types of communication I receive from Sumdog? Can I be part of more than one family? How can I delete my parent account? See all 7 articles Parent Dashboard How can I select a different subject to view the data for? What is the dashboard data? Parent Dashboard overview Managing your family How do I add children to my account? Where can I view my children's login details? How do I change my child's password? How can I link my child's family account to their school? How can I link my child's school account to our family? How can I add other family members to my account? Standards/ Curriculum What standards does Sumdog cover? How can I change my family standards/curriculum? Subjects What subjects and levels does Sumdog cover? How can my child access the other subjects? Family subscription Why should I purchase a family membership? How do I purchase a family membership? How do I change my payment details? How can I choose the skills my children work on? How do I cancel my family membership? Homeschool Does Sumdog have an option for Homeschooling? (Student) Getting Started Your Account How do I login? How do I find out my login details? Can I change my password? Can I create my own account? Being in a School/Family Why must I join either a school or family? I moved schools and don't want to lose my account I have a family account can I use it at my school? I have a school account can I still be part of a family? Friends Can I remove a friend? What is a Sumdog friend? How do I give a gift to my friend? How do I add my friends? (Students) Games an...